Refund policy

Cancellation instructions and model cancellation form

A. Cancellation instructions

Right to cancel

Consumers have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you, or a third party nominated by you other than the carrier, take physical possession of the last item.

To exercise your right to cancel, you must inform us at:

bandkult e.K.
Oberstr. 3
47829 Krefeld
Germany
Email: kundenservice@bandkult.de
Telephone: +49 800 8110080 (Monday–Friday, 09:00–18:00)

of your decision to cancel this contract by an unequivocal statement, such as a letter sent by post or an email. You may also use the attached model cancellation form, but this is not compulsory.

To meet the cancellation deadline, it is sufficient to send your communication concerning your exercise of the right to cancel before the cancellation period expires.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, except delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery we offer), without undue delay and no later than fourteen days after the day on which we receive your cancellation notice.

We will make the reimbursement using the same payment method you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send back or hand over the goods without undue delay and no later than fourteen days after the day on which you inform us of the cancellation. You meet the deadline if you send the goods before the period expires.

We do not bear the cost of returning goods within Germany. For returns from abroad, please contact us in advance.

You are only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or early expiry of the right to cancel

The right to cancel does not apply to contracts for the supply of sealed goods, such as CDs, DVDs or software, if the seal has been removed after delivery.

General guidance, voluntary and without affecting your rights

• Please avoid damaging or soiling the goods.
• Where possible, use the original packaging or packaging suitable for safe transport.
• Please do not send returns with postage payable by the recipient.

Following this guidance is not a condition for validly exercising your right to cancel.

B. Model cancellation form

If you wish to cancel the contract, please complete this form and send it to:

bandkult e.K.
Oberstr. 3
47829 Krefeld
Germany
Email: kundenservice@bandkult.de

I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the purchase of the following goods (*) / the provision of the following service (*):

Product name(s): _____________________
Order number: _____________________
Ordered on: ____________
Received on: ________________
Name of consumer(s): _____________________
Address of consumer(s): _____________________
Signature of consumer(s), only if submitted on paper: _____________________
Date: _____________________

(*) Delete as appropriate.