Shipping policy

Shipping terms

Shipping within Germany

For deliveries within Germany, we charge a flat rate of €4.99 with no minimum order value.

Shipping to other European countries

For deliveries outside Germany, within Europe, we charge shipping costs according to DHL’s current rates for an insured parcel weighing up to 2 kg. The exact cost is shown during checkout before you complete your purchase.

Delivery and processing times

• Processing time: 1 business day.
• Delivery within Germany: 1–3 business days, plus processing time. Total time within Germany: 2–4 business days.
• Delivery within Europe: 3–7 business days, plus processing time, depending on the destination country. Total time within Europe: 4–8 business days.

In rare cases, delivery may take longer, for example because of public holidays or delays with the carrier.

Carrier

We ship all orders with DHL. Delivery is insured and includes tracking.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email with a tracking link. You can also track your parcel online at any time: Bandkult parcel tracking.

Returns

• Within Germany, the buyer must pay return shipping costs. Please contact us by email to obtain a return label.
• From abroad, you must pay return shipping costs yourself. Please contact us beforehand.

Delivery not received

If you have not received your delivery, please contact us promptly. We will investigate and, where appropriate, send a replacement.